MasterNode.aiBeta
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Support

Fix what’s broken

Something isn’t working? Identify the issue, try quick troubleshooting, then open a case. Most issues get a reply within one business day.

Open an issueHelp Center

01 — identify

What kind of problem is it?

Account, billing, technical, or subscription — pick the closest match.

02 — troubleshoot

Try this first

Many issues clear without a ticket.

  1. 1Confirm you’re signed into the right workspace
  2. 2Retry after refreshing — rate limits and brief outages clear quickly
  3. 3Check Help Center FAQ for the same symptom
  4. 4If it still fails, open an issue below with steps to reproduce

Help Center & FAQ

Self-serve “How do I…?” guides — not for open incidents.

Documentation

Product docs and API reference when you need deeper detail.

03 — open a case

Still not working?

Tell us what failed and how to reproduce it. Signed-in context helps — include your account email.

Typical reply within one business day.

04 — coverage

What we handle here

  • Chat, pipeline, and deliverable failures
  • API keys, authentication, and rate limits
  • Billing, plans, and usage
  • Account access and workspace problems

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