Privacy & Data

1. Introduction

MasterNode.ai ("we", "our", or "us") operates the MasterNode.ai platform and related services. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website, API, and services.

By using MasterNode.ai you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information we collect

We collect information necessary to provide, secure, and improve our services.

• Account data: Email address, name, and profile information you provide when signing up in the app.
• Usage data: Tasks you create, API calls, token usage, RAG file uploads, and how you use the dashboard and features.
• Technical data: IP address, browser type, device information, and log data for security and operations.
• Content you provide: Task text, file contents you upload for RAG, and any data you send via the API.

3. How we use your information

We use the information we collect to operate the service, process your requests, send transactional communications, improve our features, prevent abuse, and comply with legal obligations. We do not sell your personal information to third parties.

4. Data storage and security

We use encryption in transit (TLS) and at rest where applicable, tenant isolation, and access controls. See our Trust & Security document for more detail.

5. Your rights

Depending on your location, you may have the right to access, correct, delete, export, or restrict processing of your data.

Contact privacy@masternode.ai.

6. Sharing and disclosure

We share data with your consent, with service providers under contract, or when required by law. We do not sell or rent your personal information for third-party marketing.

7. International transfers

Your data may be processed in countries other than your own. We use appropriate safeguards where required by law.

8. Children

Our services are not directed to individuals under 16.

9. Changes

We may update this policy and will post changes on this page with an updated date.