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Terms of Service

The agreement that governs your use of MasterNode.ai, our acceptable-use rules, and the service levels we commit to.

Last updated: May 1, 2026

Terms of Service

1. Agreement

These Terms govern your access to and use of the MasterNode.ai website, API, and related services. By creating an account or using the API, you agree to these Terms.

2. Eligibility and account

You must be at least 18 years old and able to form a binding contract. You are responsible for your credentials, API keys, and all activity under your account.

3. Service availability

We strive to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with or without notice.

4. Billing and payment

Paid plans are billed per pricing on our website. Fees are non-refundable unless otherwise stated or required by law. You are responsible for applicable taxes.

5. Intellectual property

We own the Service and our trademarks. You retain ownership of content you submit and grant us a license to use it to provide and improve the Service.

6. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

7. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, or other reasons. Surviving provisions include IP, disclaimers, and limitation of liability.

8. Changes and contact

We may update these Terms; continued use constitutes acceptance.

Questions: legal@masternode.ai

Acceptable Use

Prohibited content

You may not use MasterNode.ai to generate, store, or distribute illegal content, malware, or material that violates third-party rights.

Prohibited behavior

  • Bypassing rate limits, entitlements, or billing controls.
  • Sharing API keys publicly or using stolen credentials.
  • Automated abuse of chat or task endpoints without authorization.
  • Violating law, distributing malware, or disrupting infrastructure.

Enforcement

We may suspend accounts that violate this policy. Repeated violations may result in permanent termination without refund where permitted by law.

Service Level Agreement

Uptime target

Paid plans (Pro and above) target 99.5% monthly uptime for the core API and dashboard, excluding scheduled maintenance announced 48 hours in advance.

Service credits

If uptime falls below the target, eligible customers may request a credit of 5–15% of monthly subscription fees, capped at one month. Contact support within 30 days.

Exclusions

Outages caused by customer misconfiguration, third-party LLM provider failures, or force majeure are excluded.